Hanalei Home products are custom made and therefore are not returnable. However, merchandise will be replaced in the unlikely event of a defect; the item must be return-shipped in new condition within 14 days of receipt.
Like all fine textiles, Hanalei Home products should be dry-cleaned for best results.
RETURN POLICY - ROBES, TOTES AND OTHER IN-STOCK ITEMS
If your Hanalei Home "in stock" merchandise fails to meet your satisfaction, simply return it for a full refund of the merchandise purchase price, or a merchandise credit if you no longer have the receipt or a record of the purchase.
Merchandise must be returned in new condition with the return shipment postmarked no later than 30 days from date of original shipment.
RETURN POLICY - OUTLET CENTER
Sales of merchandise from the Outlet Center are final.