Custom made products are not returnable. However, custom made merchandise will be replaced in the unlikely event of a defect; the item must be return-shipped in new condition within 14 days of receipt. Ready-made items are returnable; merchandise must be return-shipped in new condition within 14 days of receipt. Items sold on clearance at a discount of 60% or more are not returnable; sales are final. Outlet sale merchandise is not returnable; outlet sales are final.
Like all fine textiles, Hanalei Home products should be dry-cleaned for best results.